Bryan
  •  Bryan
  • 89.25% (Honored)
  • Member Topic Starter
2020-04-10T07:55:01Z
When looking at order details we are seeing under the heading Private Notes we see the following example:

4/10/2020
Paypal Order Accepted With Paypal Order Number: EC-6YD612115C630905A
and then the standard work flow take place, including the sending of emails to customers and store owner indicating a successful transaction.


If we look under transactions we see that the message returned from PayPal was:

$83.98 - PayPal Charge
4/10/2020 3:53:37 PM
FAILED
:: - Paypal Express Payment Charge Failed. :: 10486 - This transaction couldn't be completed. Please redirect your customer to PayPal.

We are seeing this sames issue on multiple instances of the store with different PayPal accounts and can confirm that the Payment has not been received into the PayPal account of the store owner.

Will Strohl
2020-04-16T23:05:51Z
Please review and follow the troubleshooting steps in this support article and update us here when you're done.

https://hotcakescommerce...eshooting-Payment-Issues 
Will Strohl, Upendo Ventures
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