Prathyusha
2017-09-06T18:19:43Z
*From Event Viewer*

InnerException:Error executing child request for handler 'System.Web.Mvc.HttpHandlerUtil+ServerExecuteHttpHandlerAsyncWrapper'.

DotNetNuke.Services.Exceptions.ModuleLoadException: Error executing child request for handler 'System.Web.Mvc.HttpHandlerUtil+ServerExecuteHttpHandlerAsyncWrapper'. ---> System.Web.HttpException: Error executing child request for handler 'System.Web.Mvc.HttpHandlerUtil+ServerExecuteHttpHandlerAsyncWrapper'. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Hotcakes.Commerce.HotcakesApplication.AddToOrderWithCalculateAndSave(Order o, LineItem li)
at Hotcakes.Modules.Core.Controllers.CartController.AddSingleProduct(Product p, Int32 quantity)
at Hotcakes.Modules.Core.Controllers.CartController.CheckForQuickAdd()
at Hotcakes.Modules.Core.Controllers.CartController.Index()
at lambda_method(Closure , ControllerBase , Object[] )
at System.Web.Mvc.ActionMethodDispatcher.Execute(ControllerBase controller, Object[] parameters)
at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass42.<BeginInvokeSynchronousActionMethod>b__41()
at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass8`1.<BeginSynchronous>b__7(IAsyncResult _)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.End()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.<>c__DisplayClass39.<BeginInvokeActionMethodWithFilters>b__33()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.<BeginInvokeActionMethodWithFilters>b__36(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.End()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<>c__DisplayClass2a.<BeginInvokeAction>b__20()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<BeginInvokeAction>b__22(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.End()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.<>c__DisplayClass1d.<BeginExecuteCore>b__18(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.End()
at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.End()
at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.System.Web.Mvc.Async.IAsyncController.EndExecute(IAsyncResult asyncResult)
at System.Web.Mvc.MvcHandler.<>c__DisplayClass8.<BeginProcessRequest>b__3(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.End()
at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult)
at System.Web.Mvc.MvcHandler.System.Web.IHttpAsyncHandler.EndProcessRequest(IAsyncResult result)
at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerAsyncWrapper.<>c__DisplayClassa.<EndProcessRequest>b__9()
at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerWrapper.<>c__DisplayClass4.<Wrap>b__3()
at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerWrapper.Wrap[TResult](Func`1 func)
at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerWrapper.Wrap(Action action)
at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerAsyncWrapper.EndProcessRequest(IAsyncResult result)
at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)
--- End of inner exception stack trace ---
at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)
at System.Web.HttpServerUtility.Execute(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage)
at System.Web.HttpServerUtility.Execute(IHttpHandler handler, TextWriter writer, Boolean preserveForm)
at System.Web.HttpServerUtilityWrapper.Execute(IHttpHandler handler, TextWriter writer, Boolean preserveForm)
at System.Web.Mvc.Html.ChildActionExtensions.ActionHelper(HtmlHelper htmlHelper, String actionName, String controllerName, RouteValueDictionary routeValues, TextWriter textWriter)
at System.Web.Mvc.Html.ChildActionExtensions.Action(HtmlHelper htmlHelper, String actionName, String controllerName, RouteValueDictionary routeValues)
at Hotcakes.Commerce.Dnn.Mvc.MvcRenderingEngine.Render(String controllerName, String actionName, String viewName, Object routeValues)
at Hotcakes.Modules.Cart.CartView.RenderView()
at Hotcakes.Commerce.Dnn.Web.HotcakesModuleBase.OnLoad(EventArgs e)
--- End of inner exception stack trace ---
Will Strohl
2017-09-06T18:45:18Z
Hello Prathyusha:

I've been emailing you recently. Have you received them?

The post is missing some critical information that people would need in order to help you... What version of Hotcakes is this, and what version & edition of DNN? Are you able to say what happened to generate the error? Can you reproduce it? If so, how?

What I can tell you is that someone used the quickaddsku feature outlined in the documentation below.

https://hotcakescommerce...art-and-More-Using-Links 

However, it appears that some sort of customization might be involved to cause this error message.

If you were on a support plan, we could take a copy of your site and troubleshoot it for you.
Will Strohl, Upendo Ventures
Hotcakes Cloud  | Get Support  | Code Support 
Official Cloud & Support provider for Hotcakes
Prathyusha
2017-09-06T19:03:34Z
Sorry about the missing piece of information,
Hotcakes Version - 1.7.6 Pro
CMS version: 07.03.01

Error reported - "customer is trying to order bus passes online but it keeps giving her a error message. Error says internal error occurred while attempting to place this order please contact the store. customer has been trying to order bus passes for the last 2 weeks."

i'm unable to reproduce the issue as it only happens rarely.

And about "However, it appears that some sort of customization might be involved to cause this error message. " we have not seen an error like this until recently and nothing has changed from the time it was set up. So couldn't figure out why it is happening now.
Will Strohl
2017-09-11T16:56:45Z
Hello Prathyusha:

Thank you for providing the additional details. It's not going to be easy to determine what the issue is just yet, but a more detailed error report can help. Please try the following troubleshooting steps and update us with your specific error message.

https://hotcakescommerce...t-Detailed-Error-Reports 

Since you're on version 01.07.06, you'll need the debugging symbols for that version as well. (With that being said, you really should upgrade to at least 01.10.04 at your earliest convenience.)

https://mmmcommerce.com/...1.07.06_DebugSymbols.zip 
Will Strohl, Upendo Ventures
Hotcakes Cloud  | Get Support  | Code Support 
Official Cloud & Support provider for Hotcakes
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