Help - HCP_AN_1001 - Unknown Payment Error:

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Last Post 4/8/2018 3:05 PM by Will Strohl

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4/5/2018 4:27 PM
Using Durango Payment Gateway (though they cannot see this error): $109.45 - Credit Card Charge 4/4/2018 5:24:44 PM FAILED MasterCard xxxx-xxxx-xxxx-7424 exp: 11/2020 :: HCP_AN_1001 - Unknown Payment Error: The underlying connection was closed: An unexpected error occurred on a receive. :: STACKTRACE - Stack Trace at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) at System.Net.HttpWebRequest.GetRequestStream() at Hotcakes.Payment.NetworkUtilities.SendRequestByPost(String serviceUrl, String postData, WebProxy proxy, Int32 timeout) at Hotcakes.Payment.NetworkUtilities.SendRequestByPost(String serviceUrl, String postData) at TenPound.DurangoAuthorize.AuthNetGateway.ProcessOperation(Transaction t) in e:\drtammo.com\httpdocs\MyCreditCardGateway\DesktopModules\Hotcakes\Core\Admin\Parts\CreditCardGateways\CustomAuthNet\AuthNetGateway.cs:line 248

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4/8/2018 3:05 PM
If all payments are no longer working, then this may be related to the TLS updates various vendors out there have updated. We speak about this at a high level in the post below. https://upendoventures.co...ut-the-TLS-12-Update As for how to troubleshoot/resolve this issue, you're using a custom payment method, so you'll need to run the site locally and debug it using Visual Studio. If you'd like more formal assistance with this, you could consider hiring us to resolve the issue for you, or we can also give you a higher level of support via Developer Support Services. Links to both are below. https://upendoventures.co...at/Hotcakes-Commerce https://upendoventures.co...ce-Developer-Support Will Strohl, Upendo Ventures Hotcakes Cloud \| Get Support \| Code Support Official Cloud & Support provider for Hotcakes

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