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Last Post 6/29/2018 11:42 AM by  Will Strohl
Download in E-mail
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New Member






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6/12/2018 4:48 AM
    So, we have products with downloadable items.
    Can we add a link to them in the e-mail (order e-mail) or is this impossible?





    Basic Member






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    6/29/2018 8:55 AM
    AFAIK you are limited to the predefined Tokens.
    The only way (I know) to download the file is by going to your order history.





    Veteran Member






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    6/29/2018 11:42 AM
    You can see a listing of all of the available e-mail tokens in the documentation below:

    https://hotcakescommerce....Mail-Template-Tokens

    In short, you can't display the download link in an e-mail easily, unless you choose to override the e-mail task in your own custom order workflow task. Documentation on custom workflows is below:

    https://hotcakescommerce....r-Workflow-Solution-

    Then, you'd implement something like this, but inject the download link:

    https://hotcakescommerce....ers-Programmatically

    In closing, I'd like to say that we'd suggest against this approach since you lose the huge opportunity of additional branding, upsell/resell, value proposition, privacy/security, and analytics that you get by simply redirecting the customer back to your website to view and click on the download link. In general, it's always a best practice to keep sending your customers and prospective customers to your website for everything that you can.
    Will Strohl, Upendo Ventures Hotcakes Cloud | Get Support | Code Support Official Cloud & Support provider for Hotcakes
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