2 Order Emails for Same Order / different customers

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Last Post 3/12/2019 7:41 PM by Will Strohl

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Posts:12

3/11/2019 3:12 PM
We are getting duplicate order receipts for the same Order ID with different customer accounts. Emails have been separated by a couple hours. When looking one of the users never logged in or ordered anything but yet the email is saying so then another email shows the real user who ordered it. The incorrect order never gets logged in the Order Manager but we do get a receipt and order notification. Has this occurred before. Any idea as to how this is possible? All users must login before they can order. Dustin

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Posts:570

3/12/2019 7:41 PM
This is the first instance of this that I can think of. Are you seeing any exceptions logged around the same time for either order? Are you able to verify the order and order ID in the database? How are you able to determine which order is the incorrect one, versus the correct one? Will Strohl, Upendo Ventures Hotcakes Cloud \| Get Support \| Code Support Official Cloud & Support provider for Hotcakes

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