PayPal Express stays on PayPal Express after 'Place Order'

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Last Post 9/22/2021 4:56 PM by Will Strohl

PayPal Express stays on PayPal Express after 'Place Order' - yet order goes through

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New Member

Posts:10

8/30/2021 8:18 PM
Hi, My store is set up using PayPal Express checkout and the orders do go through, but on the final step, the page doesn't change to a confirmation page. Steps: - checkout - go through paypal step - back on site at the "PayPal Express Checkout" page - click on 'PLACE ORDER' - page reloads but is still on the "PayPal Express Checkout" page This is confusing to customers because it looks like nothing happened. If they click it again it gives an error, but it does show as completed in their Order History. Has anyone encountered this? Is there anyway to fix it?

New Member

Posts:10

8/30/2021 9:41 PM
This seems to be the same/similar issue as another post from @[userlink]Scippy[/userlink] but begins by checking out using PayPal Checkout. https://mmmcommerce.com/F...ExpressCheckout-view Anybody know how to fix this?

Veteran Member

Posts:570

9/1/2021 2:34 PM
Usually, this would be an issue with the configuration of some kind - but it would be very difficult to troubleshoot via the forums. I'd suggest reviewing all of your payment provider settings using the documentation article below, and also re-test using the _default viewset to ensure that any customizations in the viewset isn't getting in the way. https://hotcakescommerce....oting-Payment-Issues https://hotcakescommerce....Using-PayPal-Express Will Strohl, Upendo Ventures Hotcakes Cloud \| Get Support \| Code Support Official Cloud & Support provider for Hotcakes

Veteran Member

Posts:570

9/8/2021 3:32 PM
Does this appear to be a good summary of what's occurring here? https://github.com/Hotcak...erce-core/issues/368 Will Strohl, Upendo Ventures Hotcakes Cloud \| Get Support \| Code Support Official Cloud & Support provider for Hotcakes

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