hotcakes is not working - Hotcakes Commerce

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Last Post 3/3/2018 7:34 PM by Will Strohl

hotcakes is not working

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New Member

Posts:2

3/2/2018 10:27 AM
Hotcakes is not accepting payments. What can I do? My business is at a standstill! Brenda Smith Myles

Veteran Member

Posts:570

3/2/2018 3:31 PM
I'm sorry to hear that your Hotcakes site is no longer accepting payments. It sounds like you may be using an older version of Hotcakes. Numerous online API providers and merchants recently discontinued support for older versions of a security protocol called TLS. This includes the Authorize.net payment provider, which you may be using. Support ended on 2/28/2018 at 12 AM PST. In order to fix this, you'll need to upgrade to Hotcakes Commerce version 01.10.04 or newer. We implemented a fix for this when it was first announced about two years ago. Do you happen to have a support plan with us? Will Strohl, Upendo Ventures Hotcakes Cloud \| Get Support \| Code Support Official Cloud & Support provider for Hotcakes

New Member

Posts:2

3/2/2018 5:00 PM
We do not have a support plan with you. Could the cloud version be a solution for us?

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Posts:570

3/3/2018 7:34 PM
[quote=jmjones424;650]We do not have a support plan with you. Could the cloud version be a solution for us?[/quote] It absolutely could be. If you wish to discuss your specific needs, please feel free to schedule a meeting with us using the link below and we'll take care of you. https://upendoventures.com/Schedule-Us Will Strohl, Upendo Ventures Hotcakes Cloud \| Get Support \| Code Support Official Cloud & Support provider for Hotcakes

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