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Last Post 6/2/2020 1:29 PM by  Will Strohl
Category Images - unable to upload
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Basic Member






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7/29/2018 6:54 PM
    Hi all,
    Just trying to update my category images & i recieve an error about my files being the wrong file type (this is not correct - files are either .jpg or .png - I have tried resaving them using photoshop etc)

    [img]http://test1.gfmdesign.co.nz/portals/1/Capturecategoryimages.PNG[/img]

    It but looking into the admin logs there seems like there is an issue with the photo resizer, i get this error when loading an image for a category. - i have tired clearing the databases and re importing products / categories.

    "Message:
    System.ArgumentException: Unable to create temporary file: {0}The file exists. at Hotcakes.Web.TempFiles.GetTemporaryFileInfo() at Hotcakes.Web.Images.ShrinkImageFileOnDisk(String originalFile, String newFileName, Int32 maxWidth, Int32 maxHeight) at Hotcakes.Commerce.Utilities.ImageProcessing.ShrinkImage(String originalFile, String outputDirectory, Int32 maxWidth, Int32 maxHeight)"

    I have just also realised that my Product images are not importing correctly via excel.

    Any help would be awesome! - if anyone knows any sql to correctly clear the HCC databases i think this would help alot as well.





    Basic Member






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    7/30/2018 1:08 AM
    Hi
    How big are your images? There's no visual feedback while uploading the images. You have to wait until they appear on the preview.
    For your excel import problem: Can you provide some test data? I imported several hundreds of images without problem.
    I do not have a clean-db script. I would do backups and rollback on a test environment.

    [Edit]
    I see you are using a sub portal (portals/1/) and not the default portal (portals/0/) for your shop. I never tested this. As HC was bundled with DNN before there could be a (potential) problem with this setup. Cannot test this atm.
    [/Edit]





    Basic Member






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    7/30/2018 7:44 PM
    Hi Reto,
    Thank you for you reply.

    Images are not that big, majority are around 400 x 400 px at 35kb. this isnt the issue.
    I had orginally been able to import images into products via spreedsheet, it had worked the first 5 times I imported (including uploading category images manually). Different portals does not seem to be the issue as I have had this store working fine on other portals.

    The issue is that after I had cleared the database of products and categories using the SQL console I could not upload images, as from the error it seems whatever is recreating the images as small and medium is having issues. (hence the error message "System.ArgumentException: Unable to create temporary file: {0}The file exists. at Hotcakes.Web.TempFiles.GetTemporaryFileInfo() at Hotcakes.Web.Images.ShrinkImageFileOnDisk(String originalFile, String newFileName, Int32 maxWidth, Int32 maxHeight) ")

    I had used these to clear the database. - This makes me think there is another table i have not cleared yet.
    DELETE FROM
    {databaseOwner}{objectQualifier}hcc_categoryxproperty
    DELETE FROM
    {databaseOwner}{objectQualifier}hcc_category
    DELETE FROM
    {databaseOwner}{objectQualifier}hcc_product
    DELETE FROM
    {databaseOwner}{objectQualifier}hcc_productimage

    I have 1900 products that I've been trying to import, everything but the images are working. (but the images were working before i cleared the database)

    I hope im making sense :)





    Basic Member






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    7/31/2018 12:49 AM
    When you deleted the shop data from the database, did you delete the data in the following directories too?
    [list][*]"\Portals\0\Hotcakes\Data\products\"
    [*]"\Portals\0\Hotcakes\Data\categoryicons\"
    [*]"\Portals\0\Hotcakes\Data\categorybanners\"[/list]





    Basic Member






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    8/5/2018 9:06 PM
    Yes, I had removed content from those directories (apart from the categorybanners as there was nothing in this folder).

    I've had no progress on this issue so far, so it looks like I might need to uninstall this module and possibly spin up a new instance / database. then reinstall. It is most likley due to removing the Products from the database via SQL console has cause this issue.
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