Hi Will

Thanks again for looking at this. Following you suggestion I went to clean out the Import folder, however there was no folder called 'import'.

In this path \Portals\17\Hotcakes\Data\ I have a 'products' folder and a 'temp' folder.

In 'products' I have a unique folder for each new product created which then contains the orginal image upload and an empty folder called small

In the temp folder is my most recent image upload that has been renamed.

Here is a short video showing the file structure https://www.useloom.com/s...4283b722e740b2e0920d

you will note that the sampl products that come with the install have the expected folder structure and images. and it is simply the new product I have added this morning that is missing the files and folders.

Also not I renamed an image on my PC to 'MondayMorning.jpg' before attempting to load to the site, this way I could be confidant the image didn't already exist in the hotcakes file system.

not sure what to check next.

Can you try deleting the Temp folder and try again?

Hi Will

I have tried that this morning to no avail.

After deleting the Temp folder and on uploading a new image to a product, hotcakes adds the orginal image to the product folder then recreates the Temp folder and adds the image there(with unique file name). no small or medium images are created.

video showing folder behavior during upload https://www.useloom.com/s...424abe4e8336db76f5da

Is this on a multi-portal instance of DNN? If yes, how many instances have you run the installation wizard on?

Does this website have 2sxc installed? If yes, which version?

[quote=Will Strohl;1023]Is this on a multi-portal instance of DNN? If yes, how many instances have you run the installation wizard on?[/quote]
Yes this is a multi-portal instance of DNN.
Setup wizard has been run once each on Portal 0 and Portal 17.


[quote=Will Strohl;1023]Does this website have 2sxc installed? If yes, which version?[/quote]
No 2Sxc isn't installed on this instance of DNN(although we do have it installed on another instance in the same server)