Not at all. The only thing that's broken with images is when you use the import process. There are workarounds in the meantime, including using the API, the sample process images module, and individually updating products.

Hi Will,

I cannot add images manually to products or cateories, even if I added the product manually I still cannot add images.
I can only get images to display in the product list if I change the code within the list template, images are broken in the back office as they are also broken in product edit details view.

The sample process image module doesn't solve any of my issues, from what i could tell it re-created the folder sturcture. but didnt create a small / medium folder or image file.

Here is a video of me showing this: https://www.useloom.com/s...449294447650f437f6af
Appologise for my slow PC

I've setup mutiple instances of DNN wiuth hotcakes installed even one with the Hotcakes CRM build into DNN this is also broken.
Unless I'm missing a massive step in the setup process.

It doesnt create a medium folder nor does it add a small image into the small folder rendering the product to look broken.

That's odd. I'm able to add/save images just fine in a clean installation.

As for the broken image links, this is often due to there not being a primary domain name (site alias) associated with the website. It's also possible that your URL settings are conflicting (especially if you have another custom URL provider installed).

Hi Will and co

I work with Gilderroot and am now helping him to try to work though this issue.

I think there may be some confusion due to the fact thta this thread was orginally talking about bulk importing images and we have now realised there is a larger issue with uploading issues via the Hotcakes Administration.

Here is the current state of play:
we are self hosting on two Azure Virtual Machines, one for DB and one for web and files.
Microsoft-IIS/10.0
DNN PLATFORM v. 09.02.00
Hotcakes v. 3.2.0

Only one URL extension provider installed - Hotcakes Url Extension Provider
Have tested on portal 0 and also other child portals - same result
We have tried complete fresh installs of DNN and Hotcakes
have tested using subdomains and also base domain
have ensured that only one site Alias is set and have tried canionical and redirect

We really are at a loss here as to what is causing this and how to fix it so any help would be greatly appreciated in pointing us in the right direction.

[b]Steps to recreate issue[/b]
create new product via Hotcakes Administration.
Browes and add a new image- image displays fine in the browser
save or save and close the product
on viewing the product there is no product image and only a broken image path.
viewing the portal folders shows a unique folder for the product which contains the orginal uploaded image and a folder labeled "small"
the folder label small is empty.
on checking the event viewer I can see the below error message

when trying to add 'Additional Images' to a product we are seeing the exact same result.


[b]Error Message[/b]

Severity:Error

AssemblyVersion:9.2.0

PortalID:17

PortalName:Testing Store

UserID:1

UserName:host

ActiveTabID:426

ActiveTabName:Home

RawURL:/DesktopModules/Hotcakes/Core/Admin/catalog/Products_Edit.aspx?id=b69006c8-93f4-4eca-8542-9ea03c29fba6

AbsoluteURL:/DesktopModules/Hotcakes/Core/Admin/catalog/Products_Edit.aspx

AbsoluteURLReferrer:http://test1.gfmdesign.co...ca-8542-9ea03c29fba6

UserAgent:Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36

DefaultDataProvider:DotNetNuke.Data.SqlDataProvider, DotNetNuke

ExceptionGUID:1405b686-da0e-44d5-b5c0-3b48e210afc1

InnerException:Unable to create temporary file: {0}The file exists.

FileName:

FileLineNumber:0

FileColumnNumber:0

Method:Hotcakes.Web.TempFiles.GetTemporaryFileInfo

StackTrace:

Message:

System.ArgumentException: Unable to create temporary file: {0}The file exists. at Hotcakes.Web.TempFiles.GetTemporaryFileInfo() at Hotcakes.Web.Images.ShrinkImageFileOnDisk(String originalFile, String newFileName, Int32 maxWidth, Int32 maxHeight) at Hotcakes.Commerce.Utilities.ImageProcessing.ShrinkImage(String originalFile, String outputDirectory, Int32 maxWidth, Int32 maxHeight)
Source:

Server Name: WebVM

You'll see that a clean instance of Hotcakes uploads images without issue in the video I just created below.

https://www.youtube.com/watch?v=Urr61_mec3Q

The exception you've posted suggests another scenario though. It sounds like there is already a file of the same name in the file system. I'd suggest clearing out the Hotcakes import folder from the respective portal folder. An example is below.

~/Portals/{0}/Hotcakes/Data/import/