It's difficult to determine what's causing the issue, but direct database queries is never a good idea for any system, even if it's open source.

I'm not sure which version of Hotcakes Commerce you're on, but some earlier versions had the image import not working. This is why the project below was created.

https://github.com/Hotcak.../ProcessImagesModule

It's possible that the portal path is an issue, but we never ran into the in the past.

Hi Will,

Thank you for your reply, I have spun up a new instance of DNN and created a new database to reimport. I am having the same issues.

I installed the image process module but I am having the same issue with that module as i am with the import. it seems to create the product image folder and move the main image into the folder but nothing else.

Originally importing images created a /medium/ image file and also a /small/ file these dont seem to be getting created. the folder structure for /small/ is being created but the folder left empty.

Portals\0\Hotcakes\Data\products\5f7f984f-bc49-45ca-94bb-7ca2372da046 - has original image in.
Portals\0\Hotcakes\Data\products\5f7f984f-bc49-45ca-94bb-7ca2372da046\small - image folder empty


This was showing the medium image file, this is now not working as there is no medium image created.
<img class="hc-autosize" src="@Model.ImageUrls.MediumlUrl" alt="@Model.Item.ProductName" />

This was showing the Small image file, this is now not working. folder is being created but no image
<img class="hc-autosize" src="@Model.ImageUrls.SmallUrl" alt="@Model.ImageUrls.SmallAltText" />

This shows the original image - working.
<img class="hc-autosize" src="@Model.OriginalImageUrl" alt="@Model.Item.ProductName" />

I just tested this in Hotcakes 3.2.0 and it appears that the image is indeed being imported and added to the correct areas. What's not happening is the product is not being updated to know the image(s) exist for some reason. This appears to have broken at some point. I've created an issue in GitHub to get this fixed at some point in the future.

https://github.com/Hotcak...erce/core/issues/153

Thanks Will, appreciate the assistance with this issue!

Doesn't this pretty much render this module almost usless, if someone cannot load pictures to a product?

You cannot even add the image manually through the backoffice. you can setup the /medium folder then copy the images into /medium & / small but this isnt practical when setting up an online store for a client