Hi Jordan,

Could you please elaborate on what you mean when you say "Then I followed the HCC set up wizard"? Did you perform both Steps 1 and 2 on the home page of the site? On Step 1 did you enter any information or did you simply select the Continue button on each page? On Step 2 did you Add Sample Products? In order to reproduce the problem you are experiencing we need to be able to perform the exact same actions which you performed.

Hello Shaun,

On the local IIS and windows 10 instance of HCC I followed step one and two. So I completed the HCC wizard and added the sample products.

On the MS Azure instance, I just completed the HCC wizard (step one) but did not add sample products.

Same error in both environments, I am going to try and install another instance locally and edit site settings before going through with the wizard.

Thanks for the help

Hello Shaun add Will,

So I set up another new IIS website in my local windows 10 pc.

Here are the [b]exact[/b] steps I took (note that I did not even run the HCC wizard):
[b]STEPS:[/b]
1. download HCC platform install package
from http://hotcakescommerce.c...03.00.00_Install.zip
2. create database in SQL Server 2014
3. create user for database with owner priveledges
4. create IIS site and add site to hosts file
5. create physical folder for site (set permission to everyone just to be over cautious)
6. Extract content of install package into site root
7. browse to local IIS site and the HCC install wizard begins
8. enter host details and keep default website as the selected template
9. enter SQL credentials
10 perform install - click view logs to see if errors were generated - nothing is shown
11. click view website
12. once website loads, hover over content and click site settings
13. change site description and click update
14. In page Error is thrown:

Error: Site Settings is currently unavailable. DotNetNuke.Services.Exceptions.ModuleLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at DesktopModules.Admin.Portals.SiteSettings.UpdatePortal(Object sender, EventArgs e) --- End of inner exception stack trace ---

I understand that it could be my PC, but the fact that this error is exactly the same in my Microsoft Azure web Application leads me to think the installation package has an issue.

When you try, are you downloading the install package from the link I posted above?

All other areas of the site I have tested seem to work. I can update host settings without a problem.

Hey Jordan:

You have a support account with Upendo Ventures. Could you please submit a support request and include this forum post link and a backup of your local site that has this issue so I can look at it myself?

The link below will help you get the site backup to us:

https://support.upendoven...for-support-requests

First, thank you for your patience while we scheduled the review of your site backup. We were able to take a look at your site this morning, and as you'll see in the video below, we were unable to duplicate the issue.

https://www.screencast.com/t/zAM6LQOd

In order to create this test, we simply restored your site and database backup in our environment, changed the primary URL, and added a superuser account.

Please let us know if there's anything about how we attempted to duplicate the issue that we need to change.