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Last Post 10/2/2017 2:46 PM by  Will Strohl
Site Settings do not work on NEW instal of HCC 3.0
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Jordan King

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Posts:12
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6/17/2017 12:10 PM
    Hello,

    I got the installation files from filling out the form on this page:
    https://mmmcommerce.com/Resources/Downloads

    which sent me this link:
    http://hotcakescommerce.c...03.00.00_Install.zip

    I tried this both in Local IIS instance on my computer and in an Azure Web App. I got the exact same result in both cases. Locally I just added a IIS site, extracted the HCC_Platform_03.00.00_Install folder contents in it, set folder permissions, and set up the DB, then I navigated to the site and the installation worked fine with no errors. Then I followed the HCC set up wizard. I then immediatly went to update the site settings, and then got an error.

    [b]PROBLEM:[/b]
    I can not edit the site settings. When I try to update the site settings I get the following error:

    [quote][b]ModuleControlSource[/b]:DesktopModules/Admin/Portals/SiteSettings.ascx
    [b]AbsoluteURL[/b]:/Default.aspx
    [b]DefaultDataProvider[/b]:DotNetNuke.Data.SqlDataProvider, DotNetNuke
    [b]Message[/b]:Object reference not set to an instance of an object.
    [b]StackTrace[/b]:
    [b]InnerMessage[/b]:Object reference not set to an instance of an object.
    [b]InnerStackTrace[/b]:
    at DesktopModules.Admin.Portals.SiteSettings.UpdatePortal(Object sender, EventArgs e)[/quote]

    Normally I would replace the dll files in the bin folder from a clean instal of another DNN instance, but as HCC seems to have departed from being connected to a specific version of DNN I don't think that will work.

    I can update host settings and it seems that all the other modules work fine.

    Has anyone else had this issue?





    Will Strohl

    Veteran Member



    Posts:570
    Veteran Member





    --
    6/19/2017 5:14 PM
    Hello:

    Thanks for reporting this. I'm currently on a brand new laptop, so there's very little legacy activities to get in the way of an installation of any web application at the moment. I just downloaded Hotcakes 3.0 and installed it without issue. I also was able to navigate directly to Site Settings without any errors.

    What are the details of the environment(s) you're trying to run Hotcakes in at the moment?
    Will Strohl, Upendo Ventures Hotcakes Cloud | Get Support | Code Support Official Cloud & Support provider for Hotcakes





    Jordan King

    New Member



    Posts:12
    New Member





    --
    6/20/2017 5:44 PM
    I installed the hotcakes instance in both a brand new ms azure web app, and in a local windows 10 with IIS 10 website. The problem and error message was the exact same in both instances. I tried to copy over the DNN dll files in the bin folder from another DNN 8.0.3 fresh instal and that did not fix the problem. I got the installation package from the email that was sent to me. I could forard it to you. Is there as more recent instal package, or rather, what package did you use? I did not use the source code to build, I just used the HCC 3 installation files and navigated to the website to start the installation.

    Jordan





    Will Strohl

    Veteran Member



    Posts:570
    Veteran Member





    --
    6/20/2017 5:48 PM
    What is the version and edition of SQL Server you're running? Also, do you see any other errors in the Event Viewer and/or Log4Net files that appear to also be related?
    Will Strohl, Upendo Ventures Hotcakes Cloud | Get Support | Code Support Official Cloud & Support provider for Hotcakes





    Jordan King

    New Member



    Posts:12
    New Member





    --
    6/20/2017 5:53 PM
    locally with WIndows 10 and IIS 10 the sql server is 2014 express
    The azure web app is run using sql azure - which I have used for many other DNN websites.

    The error I mention is the only error generated in the site event viewer.

    The following is from the Log4net file. I loaded my local site, tried to update site settings and immediatly opened the log file. the following is the only content in the file, no other errors

    [quote]2017-06-20 15:51:26,885 [Thread:15][ERROR] DotNetNuke.Services.Exceptions.Exceptions - FriendlyMessage="Error: Site Settings is currently unavailable." ctrl="ASP.desktopmodules_admin_portals_sitesettings_ascx" exc="System.NullReferenceException: Object reference not set to an instance of an object.
    at DesktopModules.Admin.Portals.SiteSettings.UpdatePortal(Object sender, EventArgs e)"[/quote]

    this is the error from the azure web app:

    [quote]2017-06-20 21:58:09,265 [][Thread:14][ERROR] DotNetNuke.Services.Exceptions.Exceptions - FriendlyMessage="Error: Site Settings is currently unavailable." ctrl="ASP.desktopmodules_admin_portals_sitesettings_ascx" exc="System.NullReferenceException: Object reference not set to an instance of an object.
    at DesktopModules.Admin.Portals.SiteSettings.UpdatePortal(Object sender, EventArgs e[/quote]
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