Problems about Credit Card Payment Methods

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Last Post 3/22/2018 1:27 PM by Will Strohl

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Advanced Member

Posts:120

3/16/2018 4:18 AM
I've succesfull configured the PayPal Express Payment Methods on sanbox mode, it work fine and the order process ends correctly. The same configuration on Credit Card Payment Methods using Paypal Payments Pro Gateway instead it does not work. I've also try to activate Debug mode for it, but nothing is logged in event log. After entered credit card informations I'm redirected on a empty Cart page, I can find the order but with payment not received. Below you can see the order workflow described in order details page: [img=http://95.110.156.198/ForumImages/Order-Workflow.jpg]Order workflow[/img] Is this a bug of the provider or is there something I can do? Thanks!

Advanced Member

Posts:120

3/22/2018 3:28 AM
Ok, I understood where the problem is. It is not a HCC error but simply my country is not enabled to use Paypal Pro. I was able to understand it by debugging HCC where I could see Error 10565 from Paypal ([url=https://support.chargebee.com/support/solutions/articles/220308-error-10565-the-merchant-country-is-not-supported-what-s-going-on-]here more details about this[/url])

Veteran Member

Posts:570

3/22/2018 1:27 PM
Great job on finding the resolution. :) Will Strohl, Upendo Ventures Hotcakes Cloud \| Get Support \| Code Support Official Cloud & Support provider for Hotcakes

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