The UPS account number is definitely used and sent as part of the API/integration request. Perhaps the store address and shipping address aren't the same? The store address is used as the "ship from" address by default.

https://hotcakescommerce....ings-Store-s-Address

If you want the store address and shipping origin address to be different, I'd suggest adding your warehouse/fulfillment center as a vendor and update your products to use that setting. You'd effectively be your own drop-shipper (ship mode).

https://hotcakescommerce....es/210265263-Vendors

Thanks, Will. The address is correct in the Store Address. No need for different addresses.

For us to troubleshoot, we need to get/send the XML that HotCakes sends to UPS. How can I get that? I didn't see it in the logs.


[quote=Will Strohl;951]The UPS account number is definitely used and sent as part of the API/integration request. Perhaps the store address and shipping address aren't the same? The store address is used as the "ship from" address by default.

https://hotcakescommerce....ings-Store-s-Address

If you want the store address and shipping origin address to be different, I'd suggest adding your warehouse/fulfillment center as a vendor and update your products to use that setting. You'd effectively be your own drop-shipper (ship mode).

https://hotcakescommerce....es/210265263-Vendors

[/quote]

Hello Jason:

[b]Diagnostics Mode[/b]
[i]If you are having issues with your shipping rates and need to troubleshoot them for any reason, check this setting. You shouldn't leave this checked for long term on any site. When checked, the Event Viewer in the Admin menu will be populated with information sent to and returned from UPS. This could easily fill up your event log over time, which could end up slowing down your website.[/i]

That's an excerpt from the documentation. Do you have diagnostics mode enabled? If you do, are you not seeing the response in the Event Viewer? What about the Log4Net log files?

https://hotcakescommerce....-Shipping-Method-UPS

Also, it may be worth double-checking the client's rate and rate code.

I sent the diagnostics info I got from the Admin log, but UPS states it needs the original XML that was pushed to them.

#sigh#

Here's what the diagnostics say. The last message is a bit concerning, if not cryptic.
I am passing the account # and it is registered.

Thoughts?


Service Id: XXXX
Display Name: UPS Ground Service
Codes:03 Estimated Cost:10.45 ||

Service Id: XXXX
Display Name: UPS Second Day Air
Service Codes:02
Estimated Cost:22.74 ||

End of Rates ||
If this is all that you see, then you're not yet registered with UPS, there were no rates returned from UPS, the address was missing/invalid, or none of the returned rates match the shipping details of the line items in your order.