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Last Post 11/14/2018 4:06 PM by  Will Strohl
Authorize.Net - Error Processing
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11/14/2018 4:06 PM
[quote=Dorian Kunzler;1060]I have been having a similar issue where I am getting the error:

3 - Authorize.Net Error: The merchant login ID or password is invalid or the account is inactive.

When trying to process payments using Authorize.Net. I just upgrade the site to DNN 9.2.2 and HC 3.2.1 and retested and still get this error. I have checked and tested to ensure that TLS 1.1 and 1.2 is enable and working on the site as well. I have also double checked with Authorize.Net to make sure everything looks good on their end and I have triple checked to make sure I am using the right API Login ID and Transaction ID (have even regenerated the Transaction ID to make sure) and I still get this error.

I had the same error coming up on a different shopping cart (DNN based) that we tried last year that was giving us the same error. We eventually switched over to PayPal for it. Now that we have switched carts over toe HC I was hoping I could get this working with our Authorize.Net account but am running into this same error. As far as I can tell I have everything setup and configured correctly from my site and the HC module.

Any other ideas as to what I can try and do to get this working?

Thanks!

- Dorian
[/quote]

I'd recommend following the instructions on the documentation article below. If this still is an issue, then please create a new forum thread and we'll discuss possible solutions. I'm not sure this is related to the current thread. :)

https://hotcakescommerce....oting-Payment-Issues
Will Strohl, Upendo Ventures Hotcakes Cloud | Get Support | Code Support Official Cloud & Support provider for Hotcakes
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